Refund policy

Last updated: August 20, 2026

At The Mom's Living, we want you to feel confident and happy with every purchase. If you're not completely satisfied with your order, we're here to help.

30-Day Return Window

We offer a 30-day return window, beginning from the date your order is marked as delivered by the shipping carrier.

To be eligible for a return, your item must:

  • Be unused and in its original condition

  • Be in its original packaging, where applicable

  • Include all original tags, accessories, or components

  • Be accompanied by your order number or proof of purchase

Some products may have specific return requirements or may not be eligible for return. Please contact us before sending any item back.

How to Start a Return

All returns must be approved by our team before being shipped back.

To request a return, please contact us with:

  • Your order number

  • The item you would like to return

  • The reason for the return

Once we review your request, we'll let you know whether your return has been approved and provide you with the return instructions.

Please do not send an item back without receiving return approval first. Unauthorized returns may not be eligible for a refund.

Return Shipping

For returns made because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping costs unless otherwise stated.

We do not charge restocking fees.

Original shipping charges, expedited shipping fees, and other non-refundable delivery-related charges are not refundable.

Damaged, Defective, or Incorrect Items

We carefully inspect and package orders before they are shipped. However, if your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging

Once we verify the issue, we'll work with you to provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Items Returned Without Original Packaging

Products should be returned in their original packaging whenever possible.

If an item is returned without its original packaging, accessories, or components, we reserve the right to issue a partial refund based on the condition of the returned item.

Refunds

Once your return is received, our team will inspect the item and notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 2–4 business days for your bank or payment provider to process the refund after we issue it. Depending on your financial institution, it may take additional time for the refund to appear in your account.

If you haven't received your refund after the expected processing period, we recommend checking with your bank or payment provider first. If you still need assistance, please contact us and we'll be happy to help.

Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, or other practical reasons.

These may include:

  • Items marked as final sale

  • Personalized or customized products

  • Products that have been used or damaged after delivery

  • Items that are not in their original condition

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Important Note

Return requests must be submitted within the 30-day return period. Items returned after this period may not be accepted.

We reserve the right to refuse returns that do not meet the requirements outlined in this policy.

Contact Us

If you have any questions about returns, refunds, or an issue with your order, please contact us:

The Mom's Living
Email: support@themomsliving.com
Website: themomsliving.com