Shipping policy
We want your order to arrive safely and as quickly as possible. Below you'll find everything you need to know about our order processing, delivery times, and tracking.
How quickly do you process orders?
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Orders are processed and packed on business days, Monday through Friday, excluding holidays.
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Most orders are processed and dispatched within 1–3 business days after being placed.
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During holidays, promotions, or periods of high order volume, processing may take a little longer.
Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.
What are your delivery times?
We currently offer shipping across the United States.
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United States: 8–12 business days
Please note that delivery times are estimates and are not guaranteed. Actual delivery times may vary due to carrier delays, weather conditions, holidays, or other circumstances outside our control.
Do you offer free shipping?
Yes! We offer free shipping on orders across the United States.
There are no additional standard shipping charges at checkout unless otherwise stated for a specific product or promotion.
Where do orders ship from?
The Mom's Living is a US-focused home-living brand. Depending on product availability and your location, orders may be fulfilled from different distribution or fulfillment facilities to help us provide efficient delivery.
How do I track my order?
Once your order has been dispatched, we'll send a shipping confirmation email with your tracking number.
You can use the tracking information provided to monitor your package and view the latest delivery updates.
If you haven't received your tracking information or your tracking hasn't updated for an extended period, please contact our support team and we'll be happy to assist.
Could I be charged customs or duties?
For orders delivered within the United States, customers generally should not expect additional customs or import charges.
If an order is shipped internationally in the future, applicable customs duties, taxes, or import fees may be the responsibility of the recipient.
I entered the wrong shipping address. Can it be changed?
Please carefully review your shipping information before completing your order.
If you realize that you entered an incorrect address, contact us as soon as possible at support@themomsliving.com with your order number and the correct address.
While we'll do our best to help, we cannot guarantee that an address can be changed once an order has been processed or shipped.
The Mom's Living is not responsible for orders delivered to an incorrect address provided by the customer.
My tracking says "Delivered," but I haven't received my package. What should I do?
If your tracking information shows that your package has been delivered but you can't find it, we recommend:
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Check around your front door, porch, garage, mailbox, or other usual delivery locations.
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Check with household members, neighbors, building management, or your mailroom if applicable.
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Allow 1–2 business days, as carriers may occasionally mark packages as delivered slightly before actual delivery.
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Contact the shipping carrier using the tracking information provided.
If you still cannot locate your package, contact us at support@themomsliving.com with your order number and tracking information, and we'll do our best to assist you.
What if my package is delayed or lost?
If your tracking information has not updated for an extended period or your package appears to be lost in transit, please contact us.
We'll review the shipment status with the carrier and help determine the appropriate next steps.
Need a hand?
We're always happy to help.
Email: support@themomsliving.com
Support Hours: Monday–Friday, 9 AM–8 PM